Billing, Refunds & Cancellation Policy

This policy explains how billing, cancellations, refunds, and disputes work for the Atmakosh platform, operated by Atmakosh LLC ("Atmakosh", "we", "us"). It forms part of, and should be read together with, our Terms of Use.

1. Free tier

The Atmakosh Council free tier is provided at no charge. No payment is collected, and therefore nothing is billed, cancelled, or refunded. You may stop using the free tier at any time.

2. Subscriptions and billing

Paid plans (Starter, Pro, and Enterprise) are subscriptions to digital software, billed in advance on a recurring basis (monthly unless stated otherwise at purchase). Payments are processed securely by our payment processor, Stripe; Atmakosh does not store your full card details. All prices are shown in the currency stated at checkout and exclude any taxes that may apply. Subscriptions renew automatically at the end of each billing period until cancelled.

3. Cancellation policy

You may cancel a paid subscription at any time, with no cancellation fee, in either of these ways:

• from your account billing settings within the platform; or
• by emailing support@atmakosh.com from the email address on your account.

When you cancel, your subscription stops renewing. You keep access to paid features until the end of the billing period you have already paid for; we do not cut off access mid-period. After that date you are not charged again.

4. Refund policy

Because these are digital services you can evaluate for free before paying, our refund policy is as follows:

• 14-day satisfaction refund. If you are not satisfied with a paid plan, contact us within 14 days of your first payment for that plan and we will refund that payment in full.
• Renewals. After the initial 14-day window, subscription fees for a billing period already begun are generally non-refundable, and cancellation prevents future charges rather than refunding the current period. If a renewal charge was clearly unintended or in error, contact us and we will make it right.
• Discretionary refunds. We may grant refunds outside this policy at our discretion, for example in the case of a genuine billing error, duplicate charge, or service unavailability.

Approved refunds are issued to the original payment method, typically within 5–10 business days depending on your bank or card issuer.

5. Disputes and chargebacks

If you believe you have been charged incorrectly, please contact us first at support@atmakosh.com. Most billing issues are resolved quickly and directly. We aim to acknowledge disputes within two business days and to resolve them promptly. Contacting us before filing a card chargeback lets us correct genuine errors immediately and avoids unnecessary delay for you.

6. Cancellation of service by Atmakosh

We may suspend or terminate a subscription as described in our Terms of Use (for example, for non-payment or misuse). Where we terminate a paid subscription without cause, we will refund any prepaid, unused portion of the current billing period.

7. Legal and export restrictions

The Services are offered from the United States. You may not access, use, or purchase the Services where doing so is prohibited by applicable law, including United States export-control and economic-sanctions regulations. The Services are not available to parties, or in territories, subject to such restrictions.

8. Promotions

We do not currently run promotional offers. If we offer a promotion, discount, or trial in the future, its specific terms, eligibility, and duration will be stated clearly at the point the offer is made, and those terms will govern that offer.

9. Contact